Service Provider Details 

I. GENERAL TERMS AND CONDITIONS 

1. General Provisions 

These General Terms and Conditions and House Rules govern the conditions for reservations, payment,  cancellation, arrival, stay and departure of guests at the Jožef accommodation, operated by NEBESA Gostinske  storitve d.o.o. 

By making a reservation, confirming a reservation, completing online registration or using the accommodation,  the guest confirms that they have been informed of these General Terms and Conditions and House Rules and  that they accept them. 

The terms that applied at the time of reservation confirmation shall apply to each individual reservation, unless  the provider and the guest agree otherwise in writing. 

2. Reservations 

Reservations may be made via the website, reservation system, email, telephone or other sales channels. 

A reservation is confirmed when the guest receives a written reservation confirmation or when the reservation is  confirmed in the reservation system. 

When making a reservation, the guest is obliged to provide correct and complete information required for  processing the reservation, communicating with the guest, registering the guest and issuing an invoice. 

The provider reserves the right to request payment card details, advance payment or full payment of the stay in  order to confirm the reservation. 

3. Prices, Tourist Tax and Payment 

Accommodation prices are stated in euros and include VAT, unless expressly stated otherwise. 

Tourist and promotional taxes are not included in the accommodation price and are charged in accordance with  the applicable regulations of the Municipality of Idrija and/or the Republic of Slovenia. 

Payment may be made by payment card, bank transfer, online payment system or another payment method  made available by the provider at the time of reservation or stay.

NEBESA Gostinske storitve d.o.o. | Jožef, Vojkova ulica 9 A, 5280 Idrija 

For reservations made through online sales channels, the payment terms stated on the respective sales channel  shall apply, unless otherwise agreed with the provider. 

The provider reserves the right to pre-authorise or charge the payment card in accordance with the reservation  terms. 

4. Reservation Cancellation, Changes and Guest No-show 

Cancellation terms depend on the type of reservation, price list, sales channel or special agreement between  the guest and the provider. 

Unless otherwise specified for the reservation, the guest may cancel the reservation free of charge up to 3 days  before arrival. In the event of a later cancellation or no-show, the provider reserves the right to charge a fee in  the amount of the first night or the amount specified in the reservation confirmation. 

For non-refundable or specially marked reservations, payments cannot be refunded unless expressly agreed  otherwise. 

Reservation changes are possible subject to availability and the terms of the individual reservation. The provider  reserves the right to charge any reservation change according to the prices valid on the date of the change. 

In the event of early departure, unused services are generally not refunded, unless otherwise agreed or unless  the terms of the individual reservation provide otherwise. 

5. Arrival, Online Registration and Self Check-in 

Jožef operates according to a modern self-arrival, or self check-in, model. 

Check-in is possible from 2:00 p.m. onwards, unless otherwise agreed. Check-out is by 11:00 a.m. on the day  of departure. 

Before arrival, the guest receives instructions for arrival and access to the building at the email address provided  at the time of reservation. The instructions may include a link to online registration, a PIN code, instructions for  using digital locks and other information required for self check-in. 

Before arrival, or no later than before entering the accommodation, the guest is obliged to complete online  registration and provide the information required for the legally prescribed guest registration. 

Access to the building and the room is possible by using the instructions received, the PIN code, the digital lock  or another access method made available by the provider. 

The guest is responsible for the secure use of the access details received and must not disclose them to third  parties. 

6. Early Arrival and Late Departure 

Early arrival or late departure is possible only by prior arrangement and subject to availability. The provider reserves the right to charge an additional fee for early arrival or late departure. 

In the event of an unjustifiably late departure, the provider reserves the right to charge additional costs or an  additional night if, due to the late departure, the room cannot be prepared on time for the next guest. 

7. Breakfast and Additional Services 

If breakfast is included in the reservation, the guest is informed of the breakfast time and location at the time of  reservation or before arrival. 

Additional services that are not included in the accommodation price are charged separately according to the  valid price list.

NEBESA Gostinske storitve d.o.o. | Jožef, Vojkova ulica 9 A, 5280 Idrija 

The provider reserves the right to change the availability of additional services for organisational, technical or  other justified reasons. 

8. Claims and Complaints 

The guest is obliged to report any irregularities, deficiencies or complaints as soon as possible, or immediately  upon noticing them, so that the provider can resolve the issue as quickly as possible. 

Complaints may be sent to info@hotel-jozef.si or to the provider’s address: NEBESA Gostinske storitve d.o.o.,  Vojkova ulica 10, 5280 Idrija, Slovenia. 

The provider will consider the complaint within a reasonable period and provide the guest with a response. 

9. Personal Data Protection 

The provider processes guests’ personal data for the purpose of processing the reservation, registering the  guest, issuing an invoice, communicating with the guest, fulfilling legal obligations and providing the  accommodation service. 

Data is processed in accordance with the applicable legislation in the field of personal data protection. 

The guest has the right of access, rectification, restriction of processing, erasure and other rights belonging to  them under the applicable legislation. 

For questions regarding personal data protection, the guest may write to info@nebesa-idrija.si. II. HOUSE RULES 

10. Use of the Room and Common Areas 

The guest has the right to use the room, related services and common areas intended for guests to the extent  agreed by the reservation and in accordance with these General Terms and Conditions and House Rules. 

The room may be used exclusively for the accommodation of the guest or the persons listed in the reservation  and registered in accordance with the applicable regulations. 

The stay of persons who are not registered as guests is not permitted without the provider’s prior consent. 

Guests must use the room, common areas and inventory with care and in accordance with their purpose.  Removing inventory from the room or building is not permitted. 

Washing, ironing, cooking and the use of guests’ own cooking or heating appliances in the rooms are not  permitted, unless expressly agreed otherwise with the provider. 

Changing the room layout, removing equipment or interfering with the building’s technical devices is prohibited. 

11. Night Quiet Hours and Respect for Other Guests 

Public order and peace, as well as the well-being of other guests, must be respected in the accommodation. 

Night quiet hours are from 11:00 p.m. to 7:00 a.m. During this time, guests must not cause noise or otherwise  disturb other guests or the surroundings. 

In the event of serious or repeated breaches of the House Rules, the provider reserves the right to terminate the  guest’s further stay, charge for any damage caused and prohibit the guest from further entering the building. 

12. Smoking, Alcohol, Prohibited Substances and Dangerous Items 

Smoking is not permitted in rooms or in any enclosed indoor areas.

NEBESA Gostinske storitve d.o.o. | Jožef, Vojkova ulica 9 A, 5280 Idrija 

In the event of smoking in the room or other indoor areas, the provider reserves the right to charge the costs of  additional cleaning, ventilation and any damage caused. The recommended charge for this breach is EUR 200,  or a higher amount if the actual damage exceeds the stated amount. 

Possession and use of illegal drugs, as well as bringing weapons, flammable, explosive or other dangerous  substances and items into the accommodation, are prohibited. 

Substances with a strong or unpleasant odour, or items that could endanger safety or cause damage, may not  be brought into the room or common areas. 

13. Children and Visitors 

Children must be supervised by an adult. For safety reasons, children should not be left alone in the room or  common areas. 

Visitors who are not registered as guests may enter the building only with the provider’s prior consent and may  not stay overnight in the room without proper registration. 

14. Pets 

Pets are not allowed in the Jožef accommodation, unless expressly agreed otherwise with the provider. 

15. Safety of Personal Belongings and Luggage 

The guest is responsible for their personal belongings, luggage and valuables brought into the accommodation. 

For safer storage of valuables, a safe is available to the guest in the room. The provider is not liable for the loss,  damage or theft of items that the guest does not store properly or leaves unattended, except in cases where the  provider’s liability is determined by the applicable legislation. 

As the accommodation does not have staff permanently present, the provider does not provide luggage storage  before check-in or after check-out, unless this is expressly agreed in advance. 

Whenever leaving the room, the guest should make sure that the room door is properly closed. 

16. Lost and Forgotten Items 

The provider keeps forgotten items for a reasonable period after the guest’s departure. If the guest wishes a  forgotten item to be sent to them, shipment is made at the guest’s request and at the guest’s expense. 

The provider is not liable for items left by the guest in the room or common areas after departure, except in cases  where the provider’s liability is determined by the applicable legislation. 

17. Guest Liability for Damage 

The guest is liable for any damage caused to the building, equipment, inventory or other property of the provider  by the guest, persons staying with the guest or any of the guest’s visitors. 

The guest is obliged to report any damage, defect or irregularity to the provider immediately. 

The provider reserves the right to charge the guest for the damage caused or to debit the payment method used  for the reservation, in accordance with the actual costs incurred. 

In the event of intentional destruction or gross negligence, the provider reserves the right to claim compensation  for the full amount of the damage caused. 

18. Fire Safety Rules and Safety 

Guests are obliged to observe the fire safety rules, emergency exit signs, evacuation routes and other safety  instructions in the building.

NEBESA Gostinske storitve d.o.o. | Jožef, Vojkova ulica 9 A, 5280 Idrija 

After arriving at the accommodation, the guest should check where the evacuation routes, emergency exits and  fire extinguishers are located. 

The use of guests’ own heating, cooking and other appliances that could pose a fire hazard is not permitted. 

In the event of intentionally triggering the fire alarm without cause, or triggering the alarm due to a breach of the  rules, for example smoking or using prohibited appliances, the person responsible shall bear the costs of  intervention and any damage caused. 

19. Parking and Bicycles 

If parking is made available to guests, the guest uses the car park at their own risk. The provider is not liable for  damage, loss or theft of vehicles or items in vehicles, except in cases where the provider’s liability is determined  by the applicable legislation. 

Bicycle storage is possible only by prior arrangement and in the manner determined by the provider. The guest  is responsible for the bicycle and its related equipment. 

20. Sustainable Conduct and Environmental Protection 

Jožef encourages responsible and environmentally friendly conduct. Guests can contribute to this by saving  water and electricity, using towels thoughtfully and separating waste appropriately. 

Tap water is potable. We recommend that guests use tap water and reduce the use of single-use products. 

When leaving the room, guests should turn off the lights, turn off the water and use air-conditioning and heating  appliances responsibly. 

Waste must be disposed of in the designated bins or in accordance with the waste separation instructions in the  building. 

21. Final Provisions 

The law of the Republic of Slovenia shall apply to relations between the guest and the provider. 

The guest and the provider shall attempt to resolve any disputes amicably. If an amicable solution is not  possible, disputes shall be resolved by the court with subject-matter jurisdiction in the Republic of Slovenia. 

The provider reserves the right to amend these General Terms and Conditions and House Rules. Amendments  apply from the date of publication or from the date specified in the document. 

These General Terms and Conditions and House Rules enter into force on the date of publication or on the date  of adoption of the document. 

Document Validity

NEBESA Gostinske storitve d.o.o. | Jožef, Vojkova ulica 9 A, 5280 Idrija